Harassment shouldn’t occur at all – but if it does, instructors should know what the procedure is and how to go about having the client blocked.
For instructors who are just out of university and may be working for the first time the situation is particularly stressful.
Many new instructors still don’t know about this option, or have some vague idea that they should speak to their ISL or LS staff.
The union recently communicated this to Gaba, asking if the issue is being covered in initial training.
The company replied that new instructors are informed of the “Inappropriate Behavior” policy and that it has taken sufficient measures on this topic.
Given that new instructors still don’t know about these policies, this doesn’t appear to be the case.
The General Union will continue to raise this issue until things improve.